Question 1

Will my insurance cover our sessions? How does that work?

Accepted Answer

For various reasons we are not paired with any insurance providers. Insurance providers tend to limit treatment types as well as frequency and duration of therapy. They also require diagnosis based on the DSM-V when oftentimes diagnosis is not necessary or warranted. Furthermore not using insurance increases confidentiality. This does not mean your insurance will not cover your therapy sessions. Some insurance companies offer “ out of network benefits''. If this is the case  we can create and forward to you a "superbill” that you in turn will submit to your provider. Once submitted it is up to your insurer to make the determination if they will reimburse you for therapy. In our experience approvals happen about 50% of the time.

Question 2

Do I pay every session? Monthly?

Accepted Answer

Payments are done online through our client portal and are taken out automatically at the time of each session.

Question 3

Do you offer sliding scale payment options?

Accepted Answer

Yes, we do offer sliding scale payment options. We have a limited number of sliding scale openings, and we consider each case individually. Full rates vary depending on the therapist, and we also offer options for half sessions or extended sessions to accommodate your needs.

Question 4

What if I cannot make it to a session? ( Cancellation Policy)

Accepted Answer

We ask that if you need to cancel or reschedule you please provide 24 hour notice. Appointments cancelled or rescheduled with less than 24 hour notice will be charged at the agreed upon rate. The exception to this is if we are able to reschedule within the same day as the original appointment.

Question 5

Where are you located?

Accepted Answer

We are an online only practice.

Question 6

How long do sessions last?

Accepted Answer

All of our sessions are 50 minutes long.

Question 7

Can I give you a call?

Accepted Answer

You are welcome to call us to discuss how we might be able to help you or to schedule an appointment or consultation.

Question 8

Do you have evening and weekend availability?

Accepted Answer

Yes we provide both evening and weekend appointments.

Question 9

How do I schedule my appointments?

Accepted Answer

Scheduling will be handled between you and your therapist at the conclusion of each appointment. If you prefer to schedule out several weeks in advance you are welcome to do so. Through the Simple Practice platform you will recieve reminders about your appointment times along with a link for your upcoming video session.

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